FAQ

  1. Shipping
  2. Returns
  3. Gift Wrapping
  4. Gift Certificates
  5. Size & Measurement Guide
  6. Clothing Care
  7. Payment Methods
  8. Orders
  9. Members
  10. Privacy Policy
  11. Security Polic
  12. Website Terms of Use 
  13. Copyright 

1. Shipping

WHAT ARE YOUR DELIVERY OPTIONS?

We deliver Australia wide only, with two delivery options:

  • ​Standard delivery by Australia Post, allow 7 - 10 business days for delivery - $9.95
  • Express delivery by Australia Post, allow 5 - 7 business days for delivery - $14.95

Delivery charges cover packaging, delivery and insurance. For more information on delivery within Australia please click here>

Receive FREE SHIPPING on orders over $150 spent in one transaction. Enter COUPON CODE: V6RFN8J2M at checkout to receive your discount.

HOW DO I ENTER A COUPON CODE?

  1. If you click on 'proceed to checkout' under the 'order summary' section click on 'coupon/gift certificate' (highlighted in blue) and enter the valid coupon code in the box and then click on the 'apply' button and your discount will be automatically applied.
  2. If you click on 'view or edit your cart' click on 'add coupon' enter the valid coupon code in the box and click on the 'apply' button and your discount will be automatically applied. 

DO YOU DELIVER INTERNATIONALLY? 

​Our apologies as we only deliver Australia wide, not international. Please check back from time to time as this option may become available. 

2Returns

RETURNS POLICY

Our Promise from ANGIE JE.

We are committed to providing quality made to order garments from our collections range. If for any reason you are not completely satisfied with any of the garments ordered. Please return the garment to us in its original condition within 30 days of receipt and we will replace the garment or refund your purchase price using the original payment method.

Returns are credited in the same manner in which they were originally purchased.

Please note: If you paid for your order by PayPal and return your purchase, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal's Refund Policy. You can read this here>

Please note: If you have paid for your order via Afterpay and wish to return your order for a refund please refer to Afterpay Refund Policy. You can read this here>

HOW DO I RETURN AN ORDER?

​You can return your order within 30 days of receipt of order. Please contact us prior to returning your order>

​The garments from our collection range must be unworn in original condition with all labels and swing tags still attached.

If you are returning a garment/s for exchange i.e the same design/style is being changed for a different size, you will not be charged for delivery when you reorder.

All other returns and reorders will be charged the standard or express postage rate base on your preference.

If the steps above are not followed this result in delays of processing your return. If followed correctly, returned orders will be processed within 15 - 20 working days.

Returns are insured by us against loss or damage.

WHERE TO RETURN AN ORDER TO?

Contact us prior to returning your order, and we will advise you of where to send your returns.

Please note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning a garment for exchange i.e the same style is being changed for a different style, you are not required to pay for postage delivery on the out going order. 

All other returns/reorders will be charged the standard or express postage rate based on your delivery preference.

3. Gift Wrapping

​WE PROVIDE FREE GIFT WRAPPING!

All garments from our collection range are gift wrapped for you. If you would like your 'gift' sent to a different address please provide alternate address at checkout in or in add note to seller section.

GIFT MESSAGE

A brief message can be printed on your gift card - please add brief message on checkout under 'order comments'.

​GIFT BOX

Your 'gift' will arrive in a glossy gift box, with tissue paper, satin bow and gift card - with brief message (if applicable).

Please note: All garments from our collections range will need to be purchased separately, if sending to different addresses, as they will incur individual delivery charges. 

GOT A QUESTION ABOUT YOUR ORDER

Contact us here>

4. Gift Certificates

Gift Certificates are non-refundable and will expire 360 days from date of purchase.

REDEEM GIFT CERTIFICATE

To redeem a gift certificate at ANGIE JE, follow the simple steps below.

  1. You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
  2. Browse the store and add items to your cart as you normally would.
  3. If you click on 'proceed to checkout' under the 'order summary' section click on 'coupon/gift certificate' (highlighted in blue) enter your gift certificate code into the box and click on the  'apply' button and your Gift Certificate amount will be automatically applied. 
  4. If you click on 'view or edit your cart' click on 'gift certificate' enter 'gift certificate code' in the box and click on the 'apply' button and your Gift Certificate amount will be automatically applied. 

5. Size & Measurement Guide

MEASURING TIPS & FIT ADVICE

Our collections range is handcrafted and made to order especially for you in a relaxed fit for your comfort. Please take time to measure yourself to ensure you receive the correct fit.

Bust - To ensure the correct fit, measure your bust line at the fullest part of your chest keeping the measuring tape firm.

Waist - To ensure correct fit, measure around your natural waistline keeping the measuring tape comfortably loose.

Hips - To ensure correct fit, measure around the fullest part of your hips. Pant bottoms are designed to sit in a relaxed fit on your hips.​

SIZE CHART

   S (8-10)  M (12-14)  L (14-16)  XL (16-18)
 Bust (cm) 86-90 94-98 102-106  110-114 
 Waist (cm) 63-66 70-74 79-84  89-94 
 Hip (cm) 90-94 98-102 106-110  115-120 
 Bust (inch) 34-36 37-39 40-42  43-45 
 Waist (inch) 25-27 28-30 31-33  35-37 
 Hip (inch) 36-38 39-41 42-44  45-47 

6. Clothing Care

​HOW TO CARE FOR YOUR GARMENTS

​Ensure you follow the care instructions on the label attached to your garment for washing, drying and ironing instructions. All our garments are made from luxe stretch satin and raschel lace - 95% polyester and 5% spandex.

  1. ​Polyester is durable, strong and resistant to creasing.
  2. Spandex will not shrink as it can stretch and spring back into it's original shape.
  3. Wash garments in cold water.
  4. Hang garment to try in the shade. 
  5. Cool iron at low temperature inside out, with no steam, if required. 

7. Payment Methods

PAYMENT METHODS ACCEPTED

Purchasing online with ANGIE JE can be made by credit card (Bankcard, Visa, Mastercard) PayPal and Afterpay. Secure online with ANGIE JE.

​Our clients peace of mind is our priority. All purchases are made in a SSL secure environment.

ANGIE JE offer our clients a safe and secure online purchasing experience. We take website and credit card security extremely serious, and always endeavor to provide a secure safe platform on which to conduct online transactions. 

​We offer HTTPS secure access to our services; the transmission of sensitive payment information (such as a credit card details) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. 

8. Orders

CAN I ADD TO MY ORDER?

Yes you are able to add to your order providing you add to your order within a 24 hour period, to ensure the 'collection' garments are made to order within the specified delivery time.

CAN I CANCEL MY ORDER?

Yes you are able to cancel your 'collection' garments within a 2 hour period from the time you first ordered.

Contact us here>

HOW DO I NOTIFY OF INCORRECT ORDER RECEIVED?

​Our clients are our priority our garments are made to order especially for you. Our apologies if you feel you have received an incorrect garment from our collection range. 

Please contact us here at your earliest convenience> 

9. Members

WHAT ARE THE BENEFITS OF JOINING AS A MEMBER?

By joining as Member you will receive regular email updates including our latest blog and be first to find out about new signature 'collection' garments coming online.

So what are you waiting for ... become a Member today!

MEMBER'S TERMS AND CONDITIONS OF USE

ANGIE JE does not accept any liability for any delays, interruptions, errors, or omissions in the collecting, recording, processing, storing or dissemination of this information.

MEMBER'S ENQUIRY

Have any questions or concerns? 

We’re always ready to help!

Please contact us here>

10. Privacy Policy

Welcome to ANGIE JE's Privacy Policy.

ANGIE JE cares deeply about the privacy of its members and visitors and is fully committed to protecting your personal information and use it properly in compliance with data privacy laws.

This Privacy Policy sets out how ANGIE JE uses and protects any information that you give ANGIE JE when you use this website.

ANGIE JE is bound by the requirements of these laws, which regulates how we may collect, use, disclose and store your personal information. These laws also specify how individuals may access and correct information held about them.

ANGIE JE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be in accordance with this privacy statement.

ANGIE JE may update this privacy policy as required by law, and to reflect the changes to our information collection, usage and storage practices. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you with respect to our Website, Apps, Mobile Apps and other Services. Any heading, caption or section title contained herein, and any explanation is provided only for your convenience, and in no way defines or explains any section or provision hereof, or legally binds us in any way.

HOW DO WE COLLECT YOUR INFORMATION​?

We collect information through your use of our website and services, when you visit or use our website including the following:

COMMUNICATION DATA

That includes any communication that you send to us whether that be through the Member's Club, contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims.

If you do not wish to receive such promotional messages or calls, you may notify ANGIE JE at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.

Customer Data that includes data relating to any purchases of goods and/or services such as the following:

  1. your title
  2. your name
  3. your contact details
  4. your billing address
  5. your delivery address
  6. your email address
  7. your phone number
  8. your purchase details

​​We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is your acknowledgement between you and us and/or taking steps at your request to enter into such an acknowledgement.

MARKETING DATA

Includes data about your preferences in receiving marketing from us. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and analyse or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

Where we are required to collect personal data by law, and you do not provide us with that data when requested, we may not be able to complete our services (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please contact us here. We may process your personal data without your knowledge or consent where this is required or permitted by law.

​We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, providers of technical payment and delivery services.

​HOW DO YOU SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

ANGIE JE may share your personal information with third parties (or otherwise allow them access to it) only in the following manners and instances:

These include communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, email distribution, data optimisation and content providers, and our legal and financial advisers (collectively, “Third Party Service(s)”).

Such Third-Party Services may receive or otherwise have access to our members and visitors personal information in its entirety or in part depending on each of their particular roles and purposes in facilitating and enhancing our services and business, and may only use it for such purposes.

Note that while our website may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each and every website and service you visit before providing your personal information. This Privacy Policy does not apply to such linked third-party websites and services.

​WHAT ARE YOUR LAW ENFORCEMENT, LEGAL REQUESTS AND DUTIES?

Where permitted by local data protection laws, ANGIE JE may disclose or otherwise allow others access to your personal information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

​WHAT ARE YOUR SOCIAL MEDIA FEATURES AND FRAMED PAGES?

Our services include certain Social Media features, single sign on features, such as Instagram, Pinterest, Facebook Like” button, the “Share this” button or Community Blog or other interactive Social Media Features. These Social Media Features may collect information such as your IP address or which page you are visiting on our website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third-party or hosted directly on our Services. Your interactions with these third- parties’ Social Media Features are governed by their policies and not ours.

In addition, our Website may enable you to share your personal information with third- parties directly, such as via page framing techniques to serve content to or from Third-Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any personal information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ privacy policies and not ours.

​HOW DO YOU USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

ANGIE JE's marketing, analytics and technology uses certain monitoring technologies (such as cookies). These technologies are used in order to maintain, provide and improve our website and services on an ongoing basis, and in order to provide our members and visitors with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our members and visitors preferences and authenticated sessions, to better secure our website and services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our website.

WHAT ARE COOKIES?

A cookie is a small data file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, this may prevent you from taking full advantage of the website. If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at this Norton Security Website (note that this website is a third-party link, and we therefore cannot ensure its accuracy, completeness or availability).

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our website or services,or may otherwise adversely affect your user experience.

​WHAT ARE MY RIGHTS IN RELATION TO MY PERSONAL INFORMATION?

It is imperative that you have control over your Personal Information. That’s why ANGIE JE is taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.

Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes.

If you are a ANGIE JE member or visitor, and you wish to receive a copy, access and /or request us to make corrections to the Personal Information that you have stored with us, please, don't hesitate to contact us>

We will make all reasonable efforts to honour your request promptly (unless we require further information from you in order to fulfill your request), subject to legal and other permissible considerations. You may also correct, update or remove certain parts of such Personal Information by yourself, if you are a Member.

​Please note that permanently deleting your ANGIE JE account erases all of your information from ANGIE JE databases. After completing this process, you can no longer use any of our services, your account and all its data will be removed permanently, and ANGIE JE will not be able to restore your Member account or retrieve your data in the future. If you contact ANGIE JE in the future, the system will not recognise your account and we will not be able to locate the deleted account.

HOW LONG DO YOU RETAIN MY PERSONAL DATA?

We may retain your Personal Information for as long as your Member Account is active, as indicated in this Privacy Policy or as otherwise needed to provide you with our Services.

We may continue to retain such Personal Information even after you deactivate your Member Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our members, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

Where your Personal Information is no longer required we will ensure it is securely deleted.

WHAT PUBLIC FORUMS DO YOU HAVE?

Our website and services offer publicly accessible blogs, communities and support forums. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third-party application to post a comment (e.g. the Facebook social plugin application) while logged in to your related profile with such third-party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.

In any event, we advise against posting any information (or use any posting means to post information) you don’t wish to publicise on these platforms.

We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other members or members of the public who may have access and are not responsible for the circumvention of any privacy settings or security measures you have in place. (including, for instance, password-protected logins).

You understand and acknowledge that, even after its removal by you or us, copies of Use Content may remain view able in cached and archived pages or if any third parties have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.

CONTACT US 

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described, please contact us here. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy. 

11. Security Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures to safeguard and secure the information we receive and collect online.

We take website and credit card security extremely serious, and always endeavour to provide a secure safe platform on which to conduct online transactions We offer HTTPS secure access to our services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification.

However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us. Regardless of the measures and efforts taken by ANGIE JE, we cannot and do not guarantee the absolute protection and security of your Personal Information, you share with ANGIE JE or anyone else.

We therefore encourage you to set strong passwords for your Member Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas are less secure than others (for example, if you browse to a non-SSL page), and since e-mail and instant messaging are not recognised as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect. 

12. Website Terms of Use

WEBSITE DISCLAIMER

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern ANGIE JE's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms 'ANGIE JE' or 'us' or 'we' refers to the owner of the website who is an online store only.

Our ABN is 25 210 731 648. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:​

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

​Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the garment collections, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on this website.

Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia. 

13. Copyright

This website and its content is copyright of ANGIE JE - © ANGIE JE 2019. All rights reserved.

​Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

​You may print or download to a local hard disk extracts for your personal and non-commercial use only.

​​You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.